Refund Policy

Welcome to DIYIDPhotos.com

At DIYIDPhotos.com, our mission is to provide you with high-quality biometric photos that strictly adhere to government standards and requirements. We are dedicated to ensuring your satisfaction and a smooth experience. Below is our Refund Policy, outlining the circumstances under which you may be eligible for a refund and the process to request one.

Eligible Refund Scenarios

• Authority Rejection Due to Non-Compliant Photos

  We guarantee that photos generated using our tool will meet biometric requirements for passport and visa applications, provided you follow our guidelines when submitting your image. If a government agency rejects your visa or passport application solely because of a non-compliant photo generated by us, you are entitled to a full refund of the purchase price. To qualify, you must provide official documentation (e.g., rejection letter) confirming the photo was the sole reason for denial.

• Unresolved Technical Errors

  If our system experiences technical glitches that prevent you from generating or downloading your photo, and these issues are not resolved within 2 business days, you will receive a full refund.

• Photo Quality Assessment and Credit Issuance

  If our team reviews your photo and determines it is unsuitable for official use, you will be issued a credit equal to the purchase price. This credit allows you to re-take and generate a new photo at no additional cost.

• Accidental Double Charging

  In the rare event of a payment processing error leading to double charging, we will promptly refund the duplicate amount.

Refund Eligibility Requirements

• Proof of Issue: You must provide evidence of the problem (e.g., rejection notice, screenshots of technical errors).
• Timeline: Refund requests must be submitted within 30 days of the purchase date.

How to Request a Refund

• Contact our customer support team via [support email/contact form].
• Include details of the issue and relevant proof (as outlined above).
• We will review your request and process the refund within 7 business days of verifying the claim.

Important Notes

• This policy applies only to issues caused by our tool or service (e.g., technical faults, non-compliant photos).
• It does not cover user-related errors, such as submitting incorrect photos or failing to follow our guidelines.

For any questions or concerns about our Refund Policy, please reach out to our customer support team. We are here to assist you and ensure your experience with DIYIDPhotos.com is exceptional.

Thank you for trusting us with your biometric photo needs.